Customer Service

Return Policy


Kataaro will repair or replace any product found to have a manufacturing defect or error. The choice of repair or replacement will be decided by Kataaro. Embroidered items are not eligible for return. Kataaro does not assume the risk of proper fit for uniforms and belts. Proper fit is solely the responsibility of the purchaser. Any belt delivered that meets our size tolerances listed on our Belt Information page is not a manufacturing defect or error.

An item may be returned for size exchange at the customer's shipping expense. Items returned for refund or exchange are subject to a restocking fee ranging from 25% to 50%, except in the case of a manufacturing defect or error. Services such as Rush or Expedite production and digitizing for a logo are not refundable. All returns and exchanges must be approved by a store manager. Kataaro must be notified within 7 days of receipt and the item returned in its original condition within 15 days of receipt. Please call or email before returning an item. All clearance item sales are final.

Returned items must be in their original condition and must not be neglected, damaged, modified, washed, or altered in any way.

Since Kataaro items are custom, we reserve the right to not accept certain returns based on the ability to resell the item. Some features that may affect the ability to resell are large or narrow width, stiff firmness, rank stripes, and features not listed on the website.

For items damaged in shipping, Kataaro must be notified within 7 days of receipt in order to make a shipping insurance claim. Photos of the damaged package, as well as the damaged item(s), will be required.


Orders may be cancelled and a full refund issued if production has not started. If an order or product is cancelled while the product is still in production, the product is subject to the same restocking fee listed above.

Kataaro reserves the right to cancel embroidery orders if no response is received to an embroidery design proof within 120 days after payment. After 120 days have passed, a refund cannot be issued. Any remaining funds from the cancelled order will be applied as loyalty credit to your account for use on your next order.